Data Protection Act 2010
Information We Collect
The Site Owner may obtain personal information about you from various sources, including this Site or the mobile application/version of Winelouvre.com when you call, email or communicate with us through our social media platform or when you participate in events or other promotions. We may also obtain information about you from our parent, affiliate or subsidiary companies, business partners and other third parties.
The types of personal information we may obtain include:
Your contact information (such as name, social media accounts, postal and email address, or phone number)
Contact information of friends or other people you would like us to contact
Username and password for the account you may establish on our sites
Payment details (including payment card number, security code, expiration date, cardholder name and billing address)
Shipping information (including the shipping address and phone number)
Demographic information (such as age, date of birth and gender)
Information you provide by interacting with us through social media, including photographs
Location information, such as the real-time geographic location of the device on which you install our mobile applications
Shopping behaviour and preferences, and a record of the purchases you make on our websites
Other details that you may submit to us or that may be included in the information provided to us by third parties.
In addition, when you visit the Site or use our mobile application, we may collect certain information by automated means, such as cookies and web beacons. A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Google), that collect information about visitor traffic on our Site and mobile applications. The information we may collect by automated means includes:
Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type)
URLs that refer visitors to our sites
Dates and times of visits to our sites
Information on actions taken on our sites (such as page views and site navigation patterns)
A general geographic location (such as country and city) from which a visitor accesses our websites
Search terms that visitors use to reach our sites
How We Use the Information We Collect
We may use the information we obtain to:
Register you for membership at our websites, and manage and maintain your account on the sites;
Provide products or services you request;
Process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders, including by telephone);
Maintain a record of the purchases you make on our sites;
Respond to your questions and comments and provide customer support;
Communicate with you about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you;
Enable you to communicate with us through our blogs, social networks and other interactive media;
Publish your testimonials about the Site, including on our websites and blogs, and on social networks (if we choose to publish your testimonial, we will include only your first name, last initial, city and state);
Manage your participation in our events, sweepstakes and other promotions;
Tailor our products and services to suit your personal interests and the manner in which visitors use the Site, the mobile applications and social media assets;
Operate, evaluate and improve our business and the products and services we offer;
Analyse and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read);
Analyse trends and statistics regarding visitors’ use of our Site, mobile applications and social media assets, and the purchases a visitor make;
Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
Comply with applicable legal requirements and industry standards and our policies.
We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalize your shopping experience with us, to communicate with you about products, services and events that may be of interest to you, for other promotional purposes, and for other purposes described in this section.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
Information We Share
We also may disclose information about you: -
if we are required to do so by law or legal process (such as a court order),
in response to a request by law enforcement authorities, or
when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Following such a sale, merger or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
Links to Other Websites
Our Site may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with us. Linked sites may have their own privacy notices, which you should review if you visit. We are not responsible for the content of any websites not affiliated with our Site, any use of those sites, or those sites’ privacy practices.
How We Protect Personal Information
Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.
To further protect yourself, you should safeguard your Winelouvre account, username and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our Site. Please note that we will never ask for your Winelouvre account username or password via email.
How to Contact Us